Ek9997 Privacy Policy

1Introduction

Ek9997 is an internationally licensed online gaming platform that places the highest priority on player privacy. This Privacy Policy explains what information is collected when you use the ek9997 website and app, why it is collected, and how it is kept secure.

We believe every player's personal data belongs to them. ek9997 never sells your information to third parties. Our Privacy Policy is built to meet international data protection standards and is managed with full transparency.

By using the ek9997 platform, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully before creating an account.

2What Information We Collect

Ek9997 collects only the information necessary to deliver the best gaming experience and ensure secure transactions. The categories of data collected are listed below:

• Personal Information: Full name, date of birth, nationality, email address, phone number, and residential address.
• Financial Information: Payment methods (bKash, Nagad, bank details), deposit and withdrawal history, and transaction records.
• Device & Technical Information: IP address, browser type, device identifier, operating system, and login timestamps.
• Gaming Activity Information: Betting history, game preferences, win/loss records, and bonus usage details.
• Identity Verification Documents: A copy of your National ID, passport, or driving license (as part of the KYC process).

We always collect only the minimum information necessary. No additional data is collected without your consent.

3How your information is used

Ek9997 uses the data it collects for the following purposes:

We never sell your data to advertisers or use it for unauthorized purposes. Every use of your data has a clear legal or contractual basis.

4Data Retention & Duration

Ek9997 stores your data on secure, encrypted servers. Retention periods vary depending on the type of data and applicable legal requirements:

• Account Information: For the duration of account activity and at least 5 years after closure (for legal compliance).
• Transaction Records: Anti-money laundering regulations require a minimum retention period of 7 years.
• KYC Documents: Retained for up to 5 years after account closure, in accordance with regulatory authority requirements.
• Cookies & Session Data: Session cookies are deleted when the browser is closed; persistent cookies are stored for a maximum of 12 months.

Once the retention period expires, data is automatically deleted or anonymized using secure methods. Our servers operate in ISO 27001 certified data centers.

5Who your information is shared with

Ek9997 shares information only in limited circumstances and exclusively with trusted partners. Data is never sold for commercial purposes.

• Payment Processors: Minimum information required to process transactions via bKash, Nagad, or bank transfer.
• KYC/AML Service Provider: Contracted third parties for identity verification and fraud prevention.
• Regulators & Law Enforcement: Based on a valid order from a court or licensing authority.
• Analytics Services: Only anonymized and aggregated data used to improve service quality.

6Cookie Policy

The ek9997 website uses cookies to enhance your browsing experience and ensure the site functions properly. Cookies are small text files stored in your browser.

• Essential Cookies: Required to maintain login sessions, security tokens, and core site functionality. These cannot be disabled.
• Analytical Cookies: Used to monitor which pages are visited most and track overall site performance.
• Preference Cookies: Helps remember your language preference, theme, and personalized settings.
• Marketing Cookies: Used to display relevant promotions. These can be disabled through your browser settings.

You can delete cookies or block new ones at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some site features.

7Your Rights

Every registered user of ek9997 holds certain important rights over their own data. We respect these rights and are here to help you exercise them:

• Right to Know: If you wish to know what information we hold about you, we are obligated to respond within 30 days.
• Right to Rectification: Contact support to correct any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where no legal obligation requires its retention.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Portability: You may request a copy of your data in a standard, portable format.
• Right to Object: You may object to marketing communications or profiling at any time.

To exercise any of these rights, email [email protected]. We typically respond within 7 business days.

8Protection of Minors

Ek9997 is strictly for users aged 18 and above. We never knowingly collect information from or engage minors in any gaming activity.

• Age verification is mandatory at registration. If anyone under 18 is found to have an account, it will be closed immediately.
• If you believe your child has created an account on ek9997, please contact our support team immediately.

To learn more about responsible gaming, visit our Responsible Gaming View page.

9Security Measures

Ek9997 employs industry-standard technical and organizational measures to protect your data:

• TLS/SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Encrypted Database: Stored data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
• Real-Time Monitoring: A system that automatically detects and blocks unusual logins or transactions.
• Restricted Access: Only authorized personnel have access to sensitive information.

Please note that no method of transmission over the internet is completely secure. You can also help protect your account by using a strong password and avoiding public Wi-Fi.

10Policy Changes

Ek9997 reserves the right to update this Privacy Policy as needed. For significant changes:

• A notification of the change will be sent to your registered email address.
• The update date and a summary of changes will be clearly displayed on the website.
• New policies take effect 30 days after publication, except for urgent security updates.

Continued use of ek9997 after any changes takes effect will be considered acceptance of the updated policy. We recommend visiting this page regularly.

11Contact

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team:

• Email: [email protected] (please specify: Data Protection Request)
• Response Time: Responses are typically provided within 7 business days.
• Live Chat: Use the site's Live Chat for 24/7 support in Bangla.